I just have to give a shout out to Nalgene, water bottle maker company. They ROCK!!
We had a kids water bottle for the Little Boy with the sippy type lid. Well, doggy got a hold of it and chewed up the spout. I was pissed!! This bottle was not a $2 WalMart special. I hung onto the lid thinking I will look online and see if they sell replacement lids for the kids cups. (They do sell replacements lids for the big water bottles, I know I've bought them at REI before.)
Anyway, I finally got around to looking on the Nalgene website the other day and they did not sell the lids, but there was a customer service 1-800 number, so I called. After negotiating through a relatively simple phone tree I got a live person.
She laughed when I told her the dog story and said that the cups must be appealing to pooches because I was definitely not the first person who has called for a replacement lid for the exact same reason. Then she asked for my shipping address and she said she'd send a lid out to me that day.
Wait a sec?? what about my credit card number? Nothing, they sent the replacement lid out to me for free and no shipping either. It took less than a week to arrive.
Like I said, Nalgene ROCKS!!!! Buy their stuff, they now have BPA free, too.